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A brief history of reference assessment: no easy solutions

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Title: A brief history of reference assessment: no easy solutions
Author(s): Logan, Firouzeh F.
Subject(s): reference assessment
Abstract: The author discusses the different methods of reference assessment that have been tried in libraries over the years to help improve service, justify the existence of the service itself, train new staff, and counter declining statistics.
Issue Date: 2009-07
Publisher: Routledge
Citation Info: Logan, Firouzeh F. A brief history of reference assessment: no easy solutions. Reference Librarian 50, no. 3 (July 2009): 225-233.
Type: Article
Description: Preprint version of article may differ from public version.
URI: http://hdl.handle.net/10027/6984
ISSN: 0276-3877
Date Available in INDIGO: 2010-04-02
 

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