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A brief history of reference assessment: no easy solutions

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journal contribution
posted on 02.04.2010 by Firouzeh F. Logan
The author discusses the different methods of reference assessment that have been tried in libraries over the years to help improve service, justify the existence of the service itself, train new staff, and counter declining statistics.

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Preprint version of article may differ from public version.

Publisher

Routledge

issn

0276-3877

Issue date

01/07/2009

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