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Assessing User Experience: Incorporating Student Voice in Libraries’ Pandemic Response

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posted on 19.08.2022, 17:20 authored by Jung Mi ScoulasJung Mi Scoulas, Elena CarrilloElena Carrillo, Linda Naru
This article demonstrates how a public research university library responded to user needs following radical service changes during Fall 2020 and assesses whether the library met challenges resulting from COVID-19. The library reduced hours and occupancy and implemented a reservation system and new health safety guidelines with the goal of a safe environment. During Fall 2020, 540 survey respondents reported feeling their health was not at risk, suggesting the goal was accomplished. Additionally, users provided feedback about the altered landscape. This article will benefit administrators and user experience librarians who need to balance user preferences and administrative reality.

History

Publisher Statement

This is an Accepted Manuscript of an article published by Taylor & Francis in Journal of Academic Librarianship on 07/20/2021, available online: https://doi.org/10.1080/01930826.2021.1947058

Citation

Scoulas, J. M., Carrillo, E.Naru, L. (2021). Assessing User Experience: Incorporating Student Voice in Libraries’ Pandemic Response. Journal of Library Administration, 61(6), 686-703. https://doi.org/10.1080/01930826.2021.1947058

Publisher

Informa UK Limited

Language

en

issn

0193-0826

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