Ongoing Assessments: Benefits and Challenges of Using Patron Surveys during the Pandemic

This column discusses the benefits and limitations of continuous assessment by reporting on the authors’ perspectives of ongoing assessment using examples from patron surveys designed to understand user experience in the physical library and to measure whether needs were met throughout the pandemic. This column will be helpful to anyone involved in assessment or who is interested in what factors to consider while carrying out ongoing assessment or using evidence-based data for decision-making.