Touchpoint: The Journal of Service Design
Hospitals and emergency departments are complex, high-stakes environments with the potential for patient harm. This makes testing new service concepts challenging. Experience prototypes must be appropriate for clinical practice and situated in the real context of care (high fidelity), while minimising disruption using temporary processes and workflow supports (low burden).
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The article "High-Fidelity, Low-Burden Experience Prototypes" by Jennifer Sculley et al. is part of Touchpoint Vol. 11 No. 2 - Experience Prototyping.Touchpoint, the Journal of Service Design is published by the Service Design Network and is available at https://www.service-design-network.org/touchpoint.Citation
Sculley, J. et al. (2019).High-Fidelity, Low-Burden Experience Prototypes. Touchpoint, The Journal of Service Design, Vol. 11 No. 2 Experience Prototyping, p. 26-31. Service Design Network. Available at https://www.service-design-network.org/touchpoint/vol-11-no2-experience-prototyping.issn
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