Sailing Through Virtual Reference Assessment
presentation
posted on 2007-04-27, 00:00 authored by Krystal Lewis, Firouzeh LoganAre we excellent online service providers? Do email and chat reference services effectively support our face to face, blended and online curricula? In order to improve services, libraries have become assessment obsessed, but is all assessment equal? UIC has hit on a most effective way in which to assess and improve our email and chat reference services.
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Poster presentation March 30, 2007, at the ACRL (Association of College and Research Libaries) 13th Annual Conference, Baltimore, MarylandIssue date
2007-03-01Usage metrics
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