Fix it or leave it: Antecedents and consequences of perceived control in technology-based self-service failure encounters.

thesis

posted on 2025-05-30, 15:56 authored by Zhen. Zhu

Fix it or leave it: Antecedents and consequences of perceived control in technology-based self-service failure encounters.

History

Degree Grantor

University of Illinois at Chicago.

Degree Level

Doctoral

Language

en

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Keywords

Business Administration, Marketing.

Licence

Exports