Now showing items 1-4 of 4
Incorporating Perceived Importance of Service Elements Into Client Satisfaction Measures
(SAGE Publications, 2012-01)
Objective: The purpose of this study was to assess the need for incorporating perceived importance of service elements into client satisfaction measures. Method: A secondary analysis of client satisfaction data from 112 ...
Issues in Evaluating Importance Weighting in Quality of Life Measures
(Springer Verlag, 2013-01)
Should We Give Up Domain Importance Weighting in QoL Measures?
(Springer Verlag, 2011-05)
The purpose of this article is to examine the recent claims calling for abolishing domain importance weighting in quality of life (QoL) measures by considering the evidence conceptually and empirically. Based on a close ...
Importance Weighting in Client Satisfaction Measures: Lessons from the Life Satisfaction Literature
(Springer Verlag, 2017-05-30)
This article examines the role of perceived importance of service elements, or importance weighting, in client satisfaction measures. Drawing on the debate over importance weighting in the life satisfaction literature, ...