Student Voice in Administrative Decision-Making: Inclusive Planning during the Pandemic

The University of Illinois Chicago (UIC) Library began planning for the Fall 2020 semester knowing that COVID-19 and social unrest stemming from police actions across the country would impact library safety for the university community. The goal for reopening was to implement best practices that incorporated University health and safety guidelines as well as student feedback. A task force conducted 12 focus group sessions between June 18-26, 2020, in which 56 university students participated. Students identified physical distancing, personal protective equipment (PPE), and monitoring compliance in the library as primary concerns. The campus libraries made extensive changes to its facilities, access to materials and services, and conduct policies to address these issues. This paper will benefit library leaders and administrators making tough and unprecedented time-sensitive decisions using evidence-based data from stakeholders.