Technology to Enhance User Experience in Libraries
presentationposted on 10.01.2017 by Jenny Taylor
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Description: User experience is a method of assessing libraries that is not common in health sciences libraries. The term user assessment comes out of website design (as usability). However, other industries have found it useful to assess how users experience their services and spaces, and the idea and use of user experience research has grown over time. There are several ways of defining "user experience" to various physical and virtual spaces and services that a library may want to evaluate. For libraries, this can mean analyzing how users interact with your website to improve your virtual presence, observing users to improve your physical space, or interviewing how users research to improve services and instruction. This workshop will focus on defining user experience and see what other libraries are doing to improve their services. We will talk about low-cost and simple, yet impactful activities to turn your library into a user-centered environment.